Patient's rights

Patient's rights

The IRCM clinic is associated with the Centre hospitalier de l'Université de Montréal (CHUM). The clinic is committed to providing quality service to all users. Nevertheless, you or your relatives may be dissatisfied with the services you have received and may wish to inform us of this situation. In order to file a formal complaint regarding the medical services provided at the clinic, to share your comments with us, or for any question concerning your rights, the primary contact people are the directors of the specialized clinics and the head nurse of the clinic. A complaint can be filed in writing or verbally and will be treated confidentially without any prejudice to you. To contact us directly, please send an email at patient-rights@ircm.qc.ca or call 514-987-5552.
 
If the follow-up done by the clinic's managers does not meet your expectations, you can contact the CHUM office of the service quality and complaints commissioner for assistance, to file a complaint, to request an intervention or for any other question. You can submit your request by e-mail at commissaire.local.chum@ssss.gouv.qc.ca or by calling 514-890-8484.